1. Introduction

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Stellar Fire Consultants (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you:

• Visit our website

• Contact us

• Engage our fire safety consultancy services

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2. Data Controller

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For the purposes of UK data protection law, Stellar Fire Consultants is the data controller responsible for your personal data.

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3. What Personal Data We Collect

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We may collect and process the following categories of personal data:

• Name

• Business name

• Contact details (email address, telephone number, postal address)

• Property or premises information relevant to fire risk assessments

• Payment and invoicing details

• Website usage data (IP address, browser type, device information)

 

We do not intentionally collect special category data unless it is necessary and lawfully required. Some of categories above only apply when you go through the onboarding process.

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4. How We Collect Your Data

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We collect data when you:

• Submit an enquiry via our website

• Contact us by telephone or email

• Enter into a contract for our services

• Use our website (via cookies and analytics tools)

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5. Lawful Bases for Processing

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Under the UK GDPR, we rely on the following lawful bases:

• Contract – where processing is necessary to provide our services

• Legal obligation – where we must comply with legal or regulatory requirements

• Legitimate interests – to operate and improve our business

• Consent – where required, such as for non-essential cookies or marketing communications

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6. How We Use Your Data

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We use personal data to:

• Provide fire risk assessments and consultancy services

• Communicate with you regarding enquiries or contracts

• Issue invoices and process payments

• Maintain business records

• Improve our website and services

• Comply with legal obligations

We will not sell your personal data to third parties.

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7. Data Sharing

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We may share your personal data with:

• Professional advisers (e.g. accountants or legal advisers)

• IT and website service providers

• Regulatory authorities where required by law

All third parties are required to respect the security of your personal data.

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8. Data Retention

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We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and regulatory requirements.

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Fire risk assessment records may be retained for a reasonable period to demonstrate compliance history.

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9. Data Security

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We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

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10. Your Rights

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Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure (where applicable)

• Restrict processing

• Object to processing

• Data portability (where applicable)

• Withdraw consent (where processing is based on consent)

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

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11. Contact Us

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If you have any questions about this Privacy Policy or your data rights, please contact us using the details above.